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Returns and Exchange policy

As a family business at Miss Tilly Australia, we pride ourselves on our service and quality. If you are not completely happy with your new dress, we’ve made it easy for you to return the item to us.

Simply email misstillyaustralia@gmail.com to request a return.

We will offer a store credit or exchange for any change of mind purchases or sizing related issues.

We don’t provide a refund for your return postage, unless the error is of our own, such as wrong item dispatched or a manufacturing fault. We recommend sending your parcel by traceable post, as any missing post is the responsibility of the customer.

Australian consumer law dictates Miss Tilly Australia is responsible for refunding customers if our item is faulty or we have dispatched the wrong item. Once your return has been received and inspected, we will send you an email stating that we have received your returned item and notify you of the approval or rejection of you refund. Any deliberate damage to the item will result in a rejection of your refund. If approved your refund will be processed and a credit will be deposited to your original method of payment, within 5 to 7 business days.

Refunds are excluded if customer inputs incorrect details such as wrong delivery address or missing unit/apartment numbers. Please ensure your full address is entered correctly at the checkout prior to completing your order.

Exchanges may be considered within 14 days of the delivery date if you have had a change of mind, made a wrong selection or require a different size. This is dependent on the item being returned in original condition, unworn and unwashed with tags attached.

Please contact our customer service team via email at misstillyaustralia@gmail.com to discuss any refund or exchange issues.

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